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Publication of FRSB Complaints Report 2015

FundRaising Standards Board

We are pleased to announce that we have today published the annual FRSB Complaints Report. The report presents an overview of 52,389 charity fundraising complaints recorded in 2014 by 1,338 FRSB member charities with fundraising programmes that deliver £5.1 billion in voluntary income annually.

Analysing complaints from 2014 alone, the report does not address public concerns raised in recent months and specifically following the death of Olive Cooke, but it does identify some commonality in terms of the issues raised, with direct mail and telephone fundraising the top areas for complaint and concerns voiced about the tone and frequency of fundraising approaches.

Topline figures

We’d like to take this opportunity to thank all our members who completed a return. Without this help we wouldn’t have a large part of the insight needed to inform the continued development of the Institute of Code of Practice. By submitting your return you are also demonstrating to the public accountability for your fundraising.

The full report can be viewed on our website. If you have any questions about anything that is contained in the report please call me on 0333 321 8803 or email alistairm@frsb.org.uk.


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