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About AVOW

Legal Support Project: Help with Transport Discrimination Claims

Disabled people and older passengers must be able to enjoy public transport and travel freely just like everyone else.

Launched this month, our legal support project will use all available routes to assist with resolving complaints, including offering advice and help with correspondence, or providing funding for legal support.

If you provide representation to a disabled or older person who has had difficulty using, or trying to use, public transport, they want to hear from you.

Equalities and human Rights Commission want to reduce gaps in legal protection for those affected and make sure the needs of disabled and older people are included in the current and future design of public transport.


Their legal support project provides funding and legal assistance to help people who have experienced discrimination to pursue their claims and access justice.

Equalities and human Rights Commission want to challenge transport operators when they have failed to act on their legal responsibilities, so that this acts as a deterrent to others.

How to apply

If you provide representation to a disabled or older person who has had difficulty using, or trying to use, public transport, they want to hear from you.

The incident must have happened in the last six months in England, Scotland or Wales.

Read the further information document before you complete an application.

Apply online

Applications for legal funding should be completed online:

An accessible Word version of the form is also available:

Please contact us using the details below if you need an application form in an alternative format.


British Sign Language (BSL) summary

If you are a BSL user and need to contact us, see details of our BSL online interpreting service.

Help for individuals

If you have been the victim of disability or age discrimination in public transport, Equalities and human Rights Commission recommend that you raise this with a solicitor or adviser who can apply on your behalf. If you have been unable to find assistance from a solicitor or adviser please complete the application form yourself.

You can find a list of local solicitors’ firms on the following websites:

You can find your nearest Law Centre on the following websites:

If you have experienced discrimination and need information, advice and support please contact the Equality Advisory and Support Service (EASS).

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