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About AVOW

Consultation on New Powers 2019

The Ombudsman is currently undertaking in relation to his new powers in the Public Services Ombudsman (Wales) Act 2019. They relate to ‘Own Initiative’ investigations and the creation of a Complaints Standards Authority. Click here to view the documents.

We welcome any comments you may have on these documents and on the new powers generally. Please submit your comments to communications@ombudsman.wales

Please note that the consultation closes on 30 September 2019

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