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About AVOW

About Care and Social Services Inspectorate Wales (CSSIW)

CSSIWCSSIW regulate and inspect care and social services to make sure they are safe and provide good care for people in Wales.

This includes day nurseries, child minders, care homes and domiciliary care agencies. After each inspection we write a report that is published on our website www.cssiw.org.uk

Our inspectors see daily examples of excellent care in Wales but if services are not delivering good care, then we take action.

We work to make people’s lives better but we need you to help us. We need you to be our eyes and ears on the ground – to let us about the good care you see and if you have concerns.

You can provide feedback via our online form; phone our dedicated concerns team on 03007900126 or email us at cssiw@wales.gsi.gov.uk

To find out more, you can also watch our video on www.youtube.com/CSSIW

Vicky Poole is CSSIW’s regional director in North Wales and Vicky and her team are keen to talk to groups of people who use social care services and their carers. Vicky can be contacted on 03000625809 or Vicky.poole@wales.gsi.gov.uk


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