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Home / News / Wales Nation of Sanctuary UK Helpline

Wales Nation of Sanctuary UK Helpline & Homes for Ukraine: Guidance for Sponsors (Welsh Government)

A helpline has been launched for people arriving in Wales from Ukraine and for people who are acting as sponsors to provide advice and guidance. For callers in the UK, the number is:

Freephone: 0808 175 1508

For callers outside the UK, the number is: +44 (0)20 4542 5671

The helpline will be available from 09:00 to 17:00, 7 days a week.

Additionally, detailed guidance is available under ‘Homes for Ukraine: Guidance for Sponsors’ on the Welsh Government website here. This includes:

  • Purpose of the guide
  • Introduction
  • How does the sponsorship scheme work?
  • How do I welcome people from Ukraine?
  • Accommodation
  • Access to public services
  • Safeguarding
  • Modern slavery
  • Support from your local authority
  • Support from the voluntary sector
  • What happens at the end of the sponsorship?
  • What happens if the sponsorship breaks down
  • Further Support
  • Annex A: Guidance on accommodation
  • Annex B: Mental health support
  • Annex C: Support services for people seeking sanctuary

With an abundance of supportive links and resources and a great deal of vital information, any relevant sections should be read in full.

Welsh Government bilingual logo

We welcome your enquiries!

You can phone us on 01978 312556. Or use our contact form here

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  • Home
  • About AVOW
    • Meet our Trustees
    • Our Staff
    • Become a member
    • Annual Review Archive
    • Our Ethics
    • Back
  • Services
    • Volunteering
    • AVOW Coronavirus Response
    • Little Sunflowers
    • Play Provision
    • Grants & Funding
    • Support for Organisations
    • Health, Social Care and Wellbeing
    • Practical Services
    • Shopmobility
    • Information Sheets
    • Back
  • News
  • Events
  • Jobs
  • Training
  • Volunteering
    • Volunteer Star Awards
    • Volunteer with AVOW
    • Volunteering Opportunities
    • Youth Volunteering
    • Information for Organisations
    • Back
  • Donate
  • Contact