avow logo

About AVOW

AVOW provides a range of courses to enable community members to develop skills for the benefit of their voluntary and community organisations. http://sfclearningzone.org.uk provides online training to help you seek funding and support for your organisation – these will give you background of a variety of courses that are run by AVOW. Use the contact form on this site if you need any more information or contact AVOW on 01978 312556 / communitycourses@avow.org

Any training course marked with the AVOW logo can be booked on using the Online Booking Form. Unless otherwise stated the course will be held at our main office Ty Avow, 21 Egerton Street, Wrexham, LL11 1ND.

*Different rates apply for private / corporate individuals – please ask. Click on the different types of training available:

Wrexham Adult & Community Learning PartnershipIf your community group has any training needs that are not currently advertised please contact us on 01978 312556 or email communitycourses@avow.org.

We may not always be able to offer all course requests, however we will do our best to signpost groups to existing courses in the area. 

Read the Training Courses Terms and Conditions.

Find a quality First Aid course at a location near you!


As leaders in first aid training, we understand your need to reduce costs and save time when booking courses for your staff. That’s why we offer first aid and health and safety courses at conveniently located training venues across the UK, so you don’t have to look far to find quality training.

Whether you’re looking for a venue near to work or home, or booking for a team around the country, finding a British Red Cross first aid course is easy. Simply visit our website where you can browse by region or search by town/postcode to find a conveniently located course.


If you have a group of up to 15 people who need training, we can even come to you. We can deliver courses on your premises or a location of your choice, offering the flexibility to train at a time and date to suit the group and with the benefit of learning in a familiar environment.

Other benefits of training with us include:

> 99 per cent customer satisfaction rating (based on 2016 delegate feedback)
> unrivalled reputation for quality and excellence, built up over 35 years
> automated external defibrillator (AED) training as standard on all first aid at work courses.

Train with a name you can trust – to find out more about what we offer, download our brochure, visit our website or speak to one of our advisors on 0845 485 3497.

Book a course

Volunteer Induction course available


Is your organisation recruiting and supporting volunteers?
Would you like them to access an accredited, generic volunteer induction course?

FLVC are offering a two day Volunteer Induction Course for volunteers/potential volunteers linked to organisations based in Flintshire.

The Course is accredited with WEA Cymru (2 credits at Entry Level 2) and includes general aspects of :
• Health and Safety
• Equal Opportunities
• Confidentiality
• Boundaries
• Support and Supervision of Volunteers
• Basics of Safeguarding (very brief introduction)

The course can be adapted to explore the Volunteering roles within the organisations represented by the attendees – (Organisations are asked to share their Volunteer Role Descriptions with FLVC prior to the course)

Course Title: Induction for Volunteers 
Entry Level 2
Credit Value:
Number of hours:
10 (over two days or three evenings)
Cost per participant:
From FREE to £80 (dependent on your organisation’s income threshold)

The course is delivered in a structured, but informal manner and participants are offered the opportunity to complete a short portfolio of evidence to submit for Accreditation of their work (optional).  Participants will be supported by the FLVC Volunteer Centre staff team throughout the course.

For more information please contact: Emma Gough, Volunteer Development Officer, FLVC

Tel: 01352 744000
Email: info@flvc.org.uk

The Open University Business School Open Learning courses

Open Uni

New voluntary sector courses

Badged open courses

Two new courses relating to the voluntary sector will be available through OpenLearn this year as free online badged open courses (BOCs). These free courses are aimed at learners working (or aspiring to work) as paid members of staff or as volunteers in voluntary or community organisations:

Introducing the Voluntary Sector covers the context and features of voluntary and community organisations including: the structure and history of the UK voluntary sector; values and beliefs; funding issues; understanding stakeholders; power and empowerment; the role of volunteering.

Working in the Voluntary Sector focuses on the practicalities of working or volunteering in voluntary and community organisations including: working with volunteers; marketing and communication; budgets; fundraising; taking part in meetings; working in teams and partnerships; building resilience.

Each free course is 8 weeks long and involves 3 hours per week of study.

The Open University is building on years of knowledge, experience and research into Open Educational Resources (OER) with its release of innovative new badged open courses. These have been developed in response to the needs of informal learners who are seeking access to study skills and to have their learning recognised. Digital badges issued with each BOC and accompanying statement of participation certificate show that learners will have not only read full online courses but will have had to have passed online quizzes to earn their digital badge and OU certificate.

Pilot research has shown that this will help informal learners build confidence and motivation for learning, providing a record of achievement which they can share with friends, learner communities, employers and educational institutions. Learners will be able to display their completed badges publicly or privately in their My OpenLearn profile and link to other platforms, such as LinkedIn, Twitter and Facebook.

For further information on free courses from The Open University, visit the OpenLearn website.

Online Educational Resourses (in development)

If you are interested in developing leadership within small and medium-sized voluntary organisations, why not enrol on our two new free leadership courses – coming in autumn 2016. The courses are open for anyone interested in learning about and developing leadership in the context of voluntary organisations. You do not need to be in a position of seniority to enrol. Volunteers and professional staff at any level are welcome – a key argument made in the courses is that leadership can come from anywhere.

The first five-week course, available via OpenLearn, Developing leadership in voluntary organisations: an introduction, unpacks what we understand by leadership in relation to voluntary organisations: the course explores this rich concept from a number of different perspectives. Taking its lead from the framework developed by the renowned leadership scholar Keith Grint, we approach leadership as something that is brought to life via people, positions, results, purpose and processes. Each element of the course will seek to both explore and enrich understanding of leadership in voluntary organisations but also invite learners to develop key skills that will be of practical value in the workplace.

Sitting in a space between private passions and public responsibility, voluntary organisations ask vital questions of society, of what it notices and values. Working from this premise, we can think of these organisations and, by extension, those people working in them, as occupying an important social and political leadership role. Yet the sector also faces a number of challenges and so is presented with a need to revitalise its sense of leadership.

With this in mind, we offer an eight-week Badged Open course, Developing energetic collaborative leadership for voluntary organisations.

So why collaborative leadership in particular?

Strongly driven by a sense of ethical purpose and the passions of those who found them, voluntary organisations can generate energy and deliver huge benefits for those who need them the most. This same energy can also be said to present a related antagonist in the shape of over-dependence on strong individuals, a situation that is both unsustainable and exhausting for those involved.

The sector, in its increasing dependence on competing for government grant money and contracts can be said to be fulfilling a vital public duty, performing a function that government agencies are unable to fulfil. Or it could be said that in competing for funding that voluntary organisations risk losing their sense of identity, independence and the sense of a coherent voluntary sector (rather than a collection of autonomous units in competition).

Finally, the explosion of digital technology and social media, with its related effects on how people relate to the world around them, politically and socially, surely holds major challenges for how voluntary organisations think of themselves and how they organise themselves.

The course will meet these challenges head-on by seeking to develop a form of leadership that is political (in the non-partisan sense of working with and against power), collaborative and concerned with keeping an energetic identity alive.

We will draw on a mix of contemporary and historical video and text-based case studies from the sector, so that leadership is developed against a live context. Running alongside these case studies will be a continuous dialogue, a live debate and discussion between learners.

Most importantly, the course will seek to develop a vibrant community of leadership within the voluntary sector, one that connects the academic, voluntary sector and political worlds, bringing together people committed to fresh thinking. With this in mind, a regularly updated blog will explore and provoke in more depth, inserting important academic questions and contributions from the sphere of leadership, as well as posing important questions to academia from the world of practice. We will also seek to establish face-to-face forums, allowing people to meet up informally, invite speakers and chew over pressing issues for organisations and the sector.

Professional Studies in Supervision - Starting 20th October 2016

wxm glyndwr

Back due to Popular demand!

Our CPD Short Course:
Professional Studies in Supervision

Starting on 20th October 2016

Starting in October and designed for professionals, this course will help to develop your skills in the professional supervision of staff and volunteers, with a focus on the role of supervision as valuable tool in the safeguarding of the children, young people, and vulnerable adults.

This course is for anyone who works with volunteers or staff within the voluntary, social, charity or childcare sectors and will enable you to ensure the quality of the service your volunteers offer, respond to challenges with supervision and gain a greater understanding of how effective supervision can support your organisation to achieve it’s goals and provide the service needed.

Students will earn University Level credits upon completion of the course assessment.

09:30 – 12:30 am over the following dates:

  • 26th January
  • 23rd February
  • 23rd March

This course costs £195 per person


ILM Level 3 Award in Management of Volunteers

Empower be the change

Venue: Wrexham Library

Time: 9.15am – 4pm

Dates: Course will run over 4 days – Saturday 25th Feb, 11th March, 25th March & 8th April.

Candidates need to attend all 4 days.

Highly interactive and practical course to support volunteer coordinators coach, mentor and support volunteers.

Usual price £500. Price for this course £260. Only 6 places left.

For more information on course visit: http://bit.ly/2aNZG6z

Interested candidates must complete and return this Course registration form to jo@empower-bethechange.org by no later than Friday 17th February.

Web: www.empower-bethechange.org 

Sign up to the Empower newsletter: http://eepurl.com/cujhlr

E-Literacy for the Workplace - 28th Feb – 4th April 2017


Wrexham Glyndwr University are pleased to announce that due to popularity, we will be running an additional E-Literacy for the Workplace course at Acton Resource Centre this month! Funded by the Wrexham Adult Community Learning Partnership, this FREE 6 week course will be held on Tuesdays from 10 – 12pm from 28th Feb – 4th April.

Learners will gain advanced IT skills which can be transferred to the workplace, and learn how social media and icloud applications can benefit them in their search for employment, as well as brushing up on more traditional spreadsheets and database skills.

Learners on will come away with a Certificate of Participation from Glyndwr Uni, and a portfolio of work to take to potential employers. The course also serves as a platform into further or higher education and will include a day spent at Glyndwr University.

No previous qualifications are required, although participants must be numerate and literate and already have a basic knowledge of computers.

To book on the course contact Sarah Gaffney via email – s.l.gaffney@glyndwr.ac.uk

Creative writing - 8 week evening course

An eight week course run by Peter Read will run @ Wrexham Library between 6pm and 8pm, every Thursday from March 9th.

Peter Read

The cost for the eight week course is £40 or £30 for concessions.

To book please contact Marian Jones at Wrexham Library (01978 292601) or Peter Read (01978 312790)

The course will be of help to both experienced writers and those just starting out. There will be plenty of ‘writing surgeries’ devoted to making our writing better and opportunities to try our hand at different styles of writing.

These are just some of the questions we will look at during the course;

  • How can we make sure our writing is in the best of health?
  • What distinguishes good writing from bad writing?
  • How can our writing be good enough to be published?
  • We will look at the best ways to write fiction, poems, plays and non-fiction
  • How can we keep writing fun, not a chore
  • Is there any way we could make money from writing?

Peter Read has been a full time writer for the past eleven years. Twenty one of his plays have been staged professionally, including a recent run at the Curve Theatre Leicester. He has ghost written seven books, three of them for professional footballers, and has won the John Tripp Award for the Best Performance Poet in Wales. His one man show about Dylan Thomas has won five star reviews at the Edinburgh Festival. He has vast experience of running workshops for Adults and young people.

Microsoft Excel Tricks & Tips - Tuesday 4th April 2017


Time: 9.30am – 4.30pm

Venue: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £59 + VAT per person

Book your place now

What does this course cover?
You will discover some amazing features that will allow you to fly through setting up your business spreadsheets, such as budgeting and preparing your financial statements effectively!

Although this course is being delivered using Excel 2013, you will easily be able to transfer the knowledge gained to Excel 2007 or 2010.

What will I learn from this course?


  • Understand the new Ribbon interface
  • Customise the Quick Access Toolbar (QAT)
  • Use Quick ways to do the basics
  • Create and use formula
  • Change the order of calculation (BODMAS)
  • Use Autocalculate
  • Show and hide formula
  • Replicate formula
  • Use Autosum effectively
  • Work with relative and absolute cell address
  • Create a series and custom series
  • Work with multiple worksheets create 3D formula
  • Work with Conditional Formatting
  • Use the IF function
  • Work with lists of data effectively (filtering, subtotals etc)
  • Headers and footers
  • Printing
  • Printing titles on each page

Who should attend this course?
This one day course is intended for those who are already using Excel and would like to consolidate their knowledge and be able to work super efficiently with Excel.

What other people have said about this course:
‘A very informative and helpful day I have learnt a lot from the course that I can apply to day to day tasks and save time on excel spreadsheets.’

Trainer Profile

Sue JacksonThis course is delivered by Sue Jackson from ByteBack Training.
Following a career as a Personal Assistant and Office Administrator, Sue qualified as an IT Trainer, establishing ByteBack Training in 1997. She has specialised in the delivery of Microsoft Office and bespoke ICT training for individuals and groups in the public and private sectors throughout the UK.

For more information please ring 01492 640 640

Twitter for Business - Thursday 6th April 2017


Time: 9.30am – 4.30pm

Venue: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £59 + VAT per person

Book Your Place Now

Are you Twitter-phobic? Would you like to make the most of one of Social Media’s fastest growing platforms?

linkedin dude

What will this course cover?

In this one day Twitter Masterclass we’ll look at how to make the most of Twitter for your business.

What will I learn on this course?

  • Discover the best way for your potential customers to follow you
  • Create Tweets that will encourage engagement
  • Create Lists to cut out all the Twitter ‘noise’
  • The best way to use Hashtags #
  • Replying to Tweets, Retweeting and Favouriting Tweets
  • Joining in with Business Hours Tweet-Fests

Who should attend this course?
If you already have a Twitter account, and want to improve your Twitter skills.

What will I need on the day?

  • A laptop (iPad and Tablet are not suited for this course)
  • Twitter login details

What other people have said about this trainer: 
“Very informative”
“Detailed and delivered to the groups needs”

“Great trainer, highly recommended”

Trainer Profile

Teresa Carnall 2Qualified Trainer and Social Media guru Teresa Carnall, owner of TBC Marketing, designs and develops all of her workshops. Teresa is an industry expert at delivering effective workshops that help take business owners to the next level. She is a highly respected marketer having helped hundreds of companies develop marketing strategies that work. Combine this with her straight talking style and sense of fun and you’ve got a workshop that’s both highly enjoyable as well as leaving you with the knowledge to take your business forward.

For more information please ring 01492 640 640. 

Great Crested Newt (GCN) Licensing Course – Friday 7th & Saturday 8th April 2017

Great Crested Newt (GCN) Licensing Course


This course is run over two days, and is designed to give you the foundation to work towards obtaining your GCN licence. Prior knowledge of newt ID is recommended. Course content will cover topics including conservation, best practice, legislation, identification and survey techniques as well as the opportunity for practical application of learnt techniques at Glascoed Nature Reserve, St. Asaph.

The course will run from 11:00 to 23:15 on Friday 7th April 2017, and 08:30 to 15:30 on Saturday 8th April 2017.

Participants will need to bring small torches/headtorches with them, and wellies (which will need to have been cleaned of all mud and debris for biosecurity reasons).  High powered torches will be provided for the survey (if you have your own 1 million candle-power torch e.g. CB2, please bring it along).

Refreshments will be provided however please bring lunch/drinks and wear warm clothing. On Friday evening, we will be having a meal at a local eatery for those who wish to attend. Please note participants will need to pay for this separately on the night, however, we will need to know in advance how many will be having a meal so that we can place a booking. Menu choices will be sent out prior to the course.

The course will take place in St. Asaph, North Wales (see venue details below).
For a booking form please email Mair Westwood at mwestwood@newwildlife.org.uk or phone 01978 269462.

Booking will be confirmed once payment has been received.

Start: Friday 7 April 2017, 11:00 to 23:15

End: Saturday 8 April 2017, 08:30 to 15:30

Course Venue: Glascoed Nature Reserve and Neuadd Owen Village Hall (LL17 0EY), Cefn, St. Asaph, North Wales.

NEWW Tel: 01978 269568

NEWW Address: North East Wales Wildlife Ltd, 3-4 Plas Power Rd, Tan y Fron, Wrexham, LL11 5SZ.


£180 for Professionals

£75 for Concessions (NEWW volunteers/not in work/students/retired – proof may be required).

We are able to offer the following discounts for participants that join us on our April and May in-house amphibian surveys:
Complete 10 surveys and receive a £40 discount.
Complete 15 surveys and receive a £50 discount.

Discounts will be made via a reimbursement upon completion of the qualifying number of surveys.

Volunteers in Play (VIP) - Monday 10th April 2017


Time: 10am-4pm
Venue: Ruabon Youth Centre

FREE of charge

Volunteers in Play is an endorsed course at level 2 that aims to introduce participants to the nature of freely chosen play and the role of the play-worker in supporting children’s play.

Although this course was designed with volunteers in mind, it lends itself well to anyone who is new to play-work.  This course is also appropriate for people working with children in other contexts (i.e. schools, childcare and youth work). 

Learning is facilitated through a range of practical methods including group discussions and playful activities. Assessment is based on active participation in the taught session and completion of a short multi-choice test.

Course Outcomes:

  • Understand the nature of freely chosen play
  • Understand the benefits of play for all children and their communities
  • Understand the role of the volunteer as part of the play-work team
  • Understand how to support children and young people’s play
  • Explore how to resource and create spaces that support freely chosen play for all children.

If you wish to attend please contact Mel mel.kearsley@wrexham.gov.uk who will send details of how to book.

First Aid Mental Health - 11th & 12th April 2017

WCBC circle

Venue: Room 3K3, Redwither Tower, Abbey Rd, Wrexham Industrial Estate, Wrexham, LL13 9XT

Times: 9.30am – 4.30pm (to arrive at 9.15am for Registration)

Tea and coffee will be provided on arrival and also during the mid-morning and mid-afternoon break.

Delegates are advised to take their own lunch as this is not provided.  However, there is a café on site where light lunches, such as Jacket Potatoes, soup, sandwiches and toasties can be purchased at your own expense.  Please ensure you pre-order your food in the morning, before the course starts.

Places will be allocated on a first-come, first-served basis, so if you have staff members who are able to attend this course, bookings should initially be made by phone, BY LINE MANAGERS, to secure a place. Names must be given at the time of phoning.  Our Tel No. is: 01978 292993 / 292883 / 292972.

Introduction to Autism Spectrum conditions – Children & Young People - Wednesday 12th April


One day course in Wrexham

Places Available

To book now please click HERE

Time: 10 am – 4.30 pm

About the Course:
This workshop is designed for practitioners new to the field of autism. Participants will be introduced to basic concepts and theories relating to Autism Spectrum Disorders. The notion of autism as a spectrum disorder will be explored along with biological, psychological and behavioural aspects of the condition. The workshop will introduce practical approaches alongside theoretical principles. It will be interactive with opportunities for discussion and questions.

Click here to see more information and to make an online booking.

Designed for:
This course is targeted at anyone who comes into contact with children who are on the autism spectrum. It will help those who wish to develop their understanding of children on the autism spectrum.

If you have any queries, please do not hesitate to contact Inacia Rodrigues on 02920 681174.

Joint Adults & Children’s Safeguarding (Basic Awareness)

WCBC circle

Target Group Social Care Staff and Informal Carers

Note: This course is not for Social Workers. Social Workers should attend the Working Together Foundation Course and the Adult Safeguarding for Professionals courses.

Sector All

Learning Outcomes

  • Know own role in relation to safeguarding adults, children and young people from harm, abuse and neglect.
  • Understand how individuals are protected from harm, abuse and neglect.
  • Know how to recognise harm, abuse and neglect.

What the course covers

  • Legislation applicable to safeguarding.
  • Responsibilities in relation to safeguarding.
  • The importance of reporting concerns of possible abuse.
  • How to effectively report concerns of possible abuse.
  • Operating within the boundaries of confidentiality.
  • Understanding of the rights of individuals and ways of working that protect individuals from harm.
  • Identifying the categories of abuse.
  • Recognising the signs and symptoms associated with harm, abuse and neglect.

This is delivered as a non-accredited course or an accredited course requiring the delegate to complete a workbook which is assessed by their tutor. Successful completion of this course will attain 1 credit at level 2. Those attending a non-accredited course will receive a certificate of attendance.

The accredited course should be attended by new starters and those who have not attained a qualification in Health & Social Care.

Current Dates
13th April 2017 (x10 places)
4th May 2017
30th May 2017 (x10 places)
8th June 2017
22nd June 2017
7th September 2017
12th October 2017
8th November 2017
11th January 2018
23rd January 2018
8th February 2018
8th March 2018

Additional Information

Time: Registration 9.00am, Start: 9.15am, Finish: 4.30pm.
Venue: Rm3M2, Redwither Tower, Wrexham Industrial Estate, Wrexham, LL13 9XT
Trainer: WFD Assessors
No of places: 20

Train the trainer - Wednesday 26th April 2017


Time: 9.30am – 4.30pm

Venue: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £59 + VAT per person

Book your place now

This intensive 1 day course enables you to effectively and confidently deliver high impact on-the-job training. This workshop provides guidance on the effective planning and delivery of training in in workplace situations. The practical and interactive format enables individuals to develop their skills and confidence in a supportive environment and ensures the successful transfer of new skills into the workplace.

What does this course cover?

  • Introduction to training & learning
  • The learning process (learning styles & training process)
  • Communicating with the learners
  • Using support materials, activities and visuals
  • Training Delivery: Plan to deliver, Running modules, Interactive feedback and adjustment, Evaluation.

What will I learn from this course?

  • Understand the training process and the benefits of on-the-job training.
  • Plan and deliver effective training in the workplace.
  • Adopt an appropriate training approach to bring the best out of individuals within your team.
  • Monitor the success of your training.
  • Evaluate the effectiveness of your instructional skills and techniques.

What are the benefits of attending this course?

  • Understand the training process and the benefits of on-the-job training.
  • Plan and deliver effective training in the workplace.
  • Adopt an appropriate training approach to bring the best out of individuals within your team.
  • Monitor the success of your training.
  • Evaluate the effectiveness of your instructional skills and techniques.

Who should attend this course?
Individuals responsible for delivering workplace training. The course is especially suited to those whose primary role is not that of a trainer e.g. IT systems expert, customer service manager, technical supervisor etc.

What other people have said about this course:
‘A very informative and helpful day I have learnt a lot from the course that I can apply to day to day tasks and save time on excel spreadsheets.’

Trainer Profile

CarysCarys is an experienced business woman with years of experience under her belt. In addition to providing Business Training and Coaching she successfully runs an IT business and a domestic garage doors business. Her strong passion is in developing people. She unleashes their potential through combining her experience, energy, intuition, and pragmatic approach to learning and development. Carys is a qualified NLP practitioner and learning and development professional with 15 years’ experience of working at senior management level in international roles for large multinational originations.

For more information please ring 01492 640 640

Telephone Skills - Tuesday 9th May 2017


Time: 9.30am – 12.30pm

Venue: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £39 + VAT per person

Book Your Place Now

If you want professionally trained, confident and competent staff this is the course for them.
This half day workshop will teach the 5 essentials of outstanding telephone communication. After the course delegates will know how to project a confident and competent company image over the phone and how to deal with difficult calls.


What does this course cover?

  • Importance of Great Attitude
  • The ‘Verbal Handshake’ and Telephone Etiquette
  • Verbal and Non Verbal Communication – to Smooth the Call
  • Power Words to Use – and those NOT to Use
  • Building Instant Rapport for Maximising Outcomes
  • Powerful Questioning and Listening Skills leading to Highly Satisfied Customers

Who should attend:

  • Receptionists
  • Customer Service staff
  • Sales People
  • Accounts Department
  • Call Handlers
  • All Inbound and Outbound Telephone Operatives
  • Anyone Using the Telephone for Business

What other experience/training is needed to take this course?

No experience or training is required for attending this course.

What other people have said about this course:

‘Bridgette was friendly, professional and encouraging and manged to get a huge amount of information across in a short time – really enjoyed it- Thanks!’

Trainer Profile

bridgette-handleyWorkshop designed and delivered by Bridgette Handley, Training Director of Zeta Learning 4 Change.

Bridgette is an NLP practitioner and has been working in the field of training and development for the past 16 years. She founded Zeta Training &Development in 2001 and has since trained thousands of delegates in leadership and management skills, across all market sectors.Bridgette is passionate about delivering excellence and will be sharing her ground breaking strategies to empower your business and your team.

For more information please ring 01492 640 640

Understand the Power of LinkedIn to grow your Business - Thursday 11th May 2017


Time: 9.30am – 4.30pm

Location: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £59.00 plus VAT

Book Your Place Now

Do you sell your products or services to other businesses? Do you need to speak to decision makers but aren’t getting very far? Would you like to discover how LinkedIn can transform your business relationship? Then this workshop is for you. 

LinkedIn is one of the most influential marketing channels out there, driving more traffic to corporate websites and blogs than all other social networks. It’s one of the few social media networks that have continually grown over the last few years plus over 50% of companies gaining new customers through LinkedIn.

What does this course cover?

linkedin dudeIn this highly interactive workshop you’ll discover how to use the power of LinkedIn to create valuable opportunities that lead to more business, including:

  • Building a powerful profile that works
  • Utilising LinkedIn’s key words to put you ahead of your competitors
  • Effectively linking LinkedIn with Face to Face Networking
  • Creating a Company Profile and gaining followers
  • Sharing your content to enhance your reputation
  • Using LinkedIn’s most powerful tool to build your business

Delivered by Teresa Carnall, one of North Wales’ leading social media experts and marketing gurus, Teresa runs her own busy marketing company as well as having trained 1,000’s of business owners and employees in effectively using LinkedIn.

Who should attend this course?

This course is aimed at those who already have a LinkedIn Profile but are struggling to understand how to make it work for them.

‘Teresa engaged the speed of the course according to peoples abilities. She was always ready to explain everything that I didn’t understand.’

Trainer Profile

Teresa Carnall 2Qualified Trainer and Social Media guru Teresa Carnall, owner of TBC Marketing, designs and develops all of her workshops. Teresa is an industry expert at delivering effective workshops that help take business owners to the next level. She is a highly respected marketer having helped hundreds of companies develop marketing strategies that work. Combine this with her straight talking style and sense of fun and you’ve got a workshop that’s both highly enjoyable as well as leaving you with the knowledge to take your business forward.

For more information please ring 01492 640 640. 

Food Safety in Catering - Level 2 Award - Wednesday 17th May 2017


Time: 9.30am – 12.30pm

Venue: Glasdir, Plas Yn Dre, Llanrwst, LL26 0DF

Price: Only £40 + VAT per person

Book Your Place Now

This Level 2 Award (formerly called the Basic Food Hygiene Certificate) is designed to give food handlers an appreciation of good hygiene practices. Assessment is through a multiple choice exam at the end of the course.

What does this course cover?
The course covers recent developments and legislative changes as well as revising the key points of the full Level 2 Award.

Who should attend this course?
This course is specifically designed for food handlers who have a previous qualification.

What other experience/training is needed to take this course?
You will need to provide a copy of your Level 2 Food Safety in Catering Certificate, or equivalent, no more than 5 years old to be eligible for the refresher exam.

What other people have said about this course:
‘Very informative, friendly atmosphere and happy to answer any questions asked’

Trainer Profile


Rachel has more than 20 years experience of management, training and development in the hospitality industry. Originally from Cardiff, she lived and worked in Yorkshire and the North West before coming home to Wales in 2001. Now based in Snowdonia, Rachel’s company A470 Training helps small hospitality businesses to grow and develop, offering accredited courses in food safety, licensing and health and safety as well as bespoke courses and workshops.

How to prepare your annual report - 22nd June 2017, Wrexham


All charities must prepare and submit annual reports and accounts and in the current climate, transparency is key. Based on inspiring case studies from other small charities, this module covers the essentials, from measuring impact, telling your story, and building public trust to preparing for year-end, an audit or independent examination.

This module will give you everything you need to write a first-class annual report, including:

  • Statutory reporting requirements for charities
  • Policies and statements
  • Policies your charity should consider and how they can help your organisation
  • Preparing for year-end; independent examinations (IEs) and audits
  • How to report to donors and funders and get the right messages across
  • Demonstrating impact and telling your story
  • The importance of transparency
  • How to build public trust

Book now: www.smallcharityfinance.org.uk

Training for Carers / Support Workers

‘The Touch Trust Training and ‘Communicating through Touch’ programme ‘

Through its licensed creative movement programme the ‘Touch Trust’ makes a significant difference to the lives of individuals in the disabled community.

Using techniques based on Laban’s creative educational movement, babies and their mother, adults and their carers; even those with dementia benefit enormously, especially in their self-confidence and self-esteem as they experience success! In addition, their families are supported and helped.

We run a training programme and also offer a one day ‘Communicating through Touch’ workshop for carers, parents and related professionals. It is a holistic, sensory and expressive experience which enables one to become a Touch Trust session leader or simply gain new ideas and techniques which enhance your abilities in understanding and helping your guests/clients/service users alike.

Please visit us at www.touchtrust.co.uk for more information or contact Karen.woodley@touchtrust.co.uk. Telephone:02920.635.664

Please read the comments from people and organisations who have attended various training courses:

Grants Fit for Funding

“Lots of information given and applying for future funding should be easier now after doing this course”.

“Very valuable, you made a daunting subject sound much more manageable and achievable – thank you”.

Health and Safety in the Workplace

“Well presented- made a not particularly interesting subject much more engaging”.

Minute Taking

“The course is ideal if you are just starting taking minutes at a meeting”.

“I enjoyed the course and the activities that we did as an individual and a group”.


Have you attended Training through AVOW? Did you like it? Can you suggest any improvements for future courses? Your feedback is essential to helping us tailor our training to your needs.

Please fill in the feedback form: Training Feedback Form

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