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Non-emergency Patient Transport Report

A report published today by the Board of Community Health Councils (CHCs) in Wales highlights the improvements needed in the provision of non-emergency patient transport across Wales.
The report is based on a survey of Health Boards in Wales designed to address some of the questions and concerns raised by patients.
Survey responses highlight the absence of a clear framework that enables front line staff to make sound decisions about when and how to support people who face challenges in travelling to and from NHS services. The Board of CHCs has identified the need for clearer guidance for NHS staff and patients to ensure patients in vulnerable situations are supported to access the care they need and to get home safely.
The report draws attention to the different approach taken to the provision of transport for people accessing care in and out of hospital and calls for future provision to be primarily based on the need of patients.
Mutale Merrill OBE, Chair of the Board of CHCs, said
“I am very grateful indeed to all the service users who shared their experiences of the service with the CHC and to CHC members and staff for the time and care taken in collating the information which forms this important report.
We now look forward to working with patients, Health Boards, voluntary bodies and local communities to use the report findings as a basis for the improvement of services and the enhancement of patient and carer experiences”.

Read the full report at: non-emergency-patient-transport-022018-e-final-report

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