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Designing effective services for frequent users

WAles Audit Office

This seminar will look at how organisations can work together to provide the right service in the right setting, with better outcomes for frequent users of public services.

Frequent users of public services are those who regularly contact a specific or a range of public services. They make up a significant proportion of the demand on services that amounts to huge costs in terms of time and resource. This can create a risk of services being unable to meet an emergency.

A number of public services are trialling new ways of managing frequent users and addressing their needs. They are putting the right tools in place to manage needs without emergency services, leading to quicker resolution of issues and a better experience for the service user. Other public services are working together to share information in order to identify and meet the needs of frequent users.

Considering the provisions of the Wellbeing of Future Generations Act, this seminar provides an important opportunity. It will allow public services to come together to re-design services that place the wellbeing of the service user and the wider population firmly in the centre.

9am – 1pm
Wednesday 18th January 2017
Wales Audit Office, 24 Cathedral Road, Cardiff CF11 9LJ

9am – 1pm
Thursday 26th January 2017
Glasdir, Plas yn Dre, Llanrwst, Conwy, LL26 0DF

For further information and to book a place visit the Wales Audit Office website.

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